While this year has been incredibly difficult and challenging, it has also brought out the best in many people, with random acts of kindness happening all around the world.
One woman recently experienced a sweet moment like this and says it brought a tear to her eye.
Mum-of-two Francesca Watson, from Kent, had worked hard to find the perfect birthday present for her young daughter, Aurora.
She was after a china doll for the child as her favourite character, Nancy Clancy from Fancy Nancy, has one.
After struggling to find the right doll, she finally stumbled across one by chance on eBay and contacted the seller immediately.
“It was like it was meant to be,” she said.
Francesca, a nursery teacher explained her reason for wanting the doll to the seller and made the purchase.
But when the order arrived, she was reduced to tears seeing the other person had gone above and beyond, sending a very special note along with the doll.
The letter was addressed to the birthday girl Aurora and written as if it had been sent by Nancy Clancy herself.
It read: “Bonjour Aurora, I heard it was your birthday so joyeux anniversaire! I hope you have a parfait birthday!
“This dolly is a really special one! She is Marabelle’s best friend. We’ve called her Colette, but you can call her whatever you like. She loves butterflies, fuchsia and ballet, just like me!
“If you treat her gently, she will be your best friend forever!
“You are a strong, clever and beautiful little girl and I know you and Colette will have so many adventures together.
“Have a lovely birthday and dream big! Love, Nancy Clancy xx”
Francesca posted a photo of the note on Facebook, praising how “wonderful” and “kind” it was.
She said: “It’s so lovely to see that there are such wonderful people out there, particularly during a year such as this.
“So I wanted to buy Aurora a cina doll for her upcoming birthday, as her favourite character Nancy Clancy has one, but after searching I couldn’t find a perfect one.
“By chance I happened to find one on eBay and it was like it was meant to be, I mentioned to the seller why I wanted the doll and she said she was so happy to see it go to a good home.
“It arrived through the post today with this.”
She added: “I will make sure Aurora cherishes this doll forever, the effort this lady went to make this, so much research must have gone into this letter, brought a tear to my eye.”